Healthyroo Shipping Policy

DELIVERY, ORDERING AND PAYMENT

When ordering, please be sure to provide your full name, exact billing address and any other required information. It is optional to provide your telephone number and email address when placing an order. Incorrect information may cause a delay in processing your order. All orders are subject to availability of stock.We may not be able to make changes to orders once they have been placed. However, if notified by the customer of an error (by email) we will do our best to correct the order. We only accept payment through Paypal or electronic funds transfer. Any shipping costs found on the Site or provided by us are only an estimate and subject to change without notice. Risk of loss and title for a processed order passes to you upon our delivery to the shipment carrier. Where we expressly indicate that a product is subject to a “money-back offer”, this means that we will, subject to any customer abuse of the offer, refund the amount paid by you for the product if you are not completely satisfied with the product and it is returned to us in its original packaging within 14 days of the date of purchase (you must pay the cost of returning the product to us). This is not a warranty or guarantee about the benefits, fitness for purpose or otherwise of the product. We reserve the right to reject any claims for refund (including under any “money-back offer”). Subject to any requirement by the laws of Australia and the State of New South Wales, you will not be entitled to a refund of the purchase price due to a change of mind or other circumstances except were a product is sold with a specific “money-back offer”.

Shipping & Delivery

At Healthyroo, we will do everything possible to ship your order the quickest so you can start enjoying our products.

Australian Shipping Rates

FREE for orders of $99 or more
$10 flat rate shipping for orders under $99
$15 flat rate for express shipping for orders under $99
Express shipping for orders of $99 or more, is $15 minimum and is calculated based on distance and weight.

Dispatch, Tracking & Delivery

Your True order is packed and dispatched within 2 business days
Click and collect is NOT currently available
You will be notified by email and your tracking number will be supplied
We use reputable courier companies
You should expect your Healthyroo delivery in 4-7 business days of your order

Note: Please, double check your delivery address before placing your order. We won’t be able to re-direct shipments once dispatched.

International Shipping

We offer international shipping to a select range of international countries.
International shipping costs will vary by country and weight. International shipping cost will be displayed at checkout.
Progress of the delivery can be tracked on the carrier's website.
You should expect your delivery in 5-10 business days of ordering.
International customers are expected to cover any duties, fees or taxes associated with importing goods into their country.
Each country is different in how they handle import duties and taxes, so please refer to your government's website regarding this matter to know what your final charges will be.

Note for international customers

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We apologise, but Healthyroo cannot control these additional costs since they are imposed by the government and not by Healthyroo or the shipping company you chose to use. Unfortunately, Healthyroo does not have a way to provide specific duties and fee amounts. It is determined by customs and the courier is simply the collector.